Initial Disclosure Document

It is the aim of MW Vehicle Contracts to provide a very high standard of service to every client. However, if you have a complaint about any aspect of our service then we would like to hear from you. Please see our Complaints page for more information.

We are an authorised and regulated vehicle finance broker. We are not a funder or a lender. We are not an independent financial advisor. We may advise you on finance products, subject to your personal circumstances, though you are not obligated to take our advice or recommendation. We are able to supply funding (Leasing and Contract Hire) from a panel of lenders (Leasing companies) from which we may receive an introductory fee or commission, we may receive an additional amount depending on our operational standards and the volume of business completed. The amount of commission we receive for a lease or hire agreement may vary depending on which funder is used, the term and the value of the vehicle that is leased or hired. The amount of commission we are paid may affect the amount you pay to hire or lease the vehicle. We do not advertise or promote finance credit agreements, but may offer these in limited circumstances or on request. The amount of commission we are paid for a regulated credit agreement is controlled by the lender (either a fixed fee or a percentage of the amount you borrow) The Lenders we work with could pay commission at different rates. However, the amount of commission we receive from the lender does not have an effect on the amount that you pay to that lender under your finance agreement. If asked, we will inform you of the level of commission we are receiving for any form of regulated finance agreement. Further information is available by emailing customerrelations@mwvc.co.uk

We do not charge a brokerage fee for our brokering services. If you place an order with our Company we may request a vehicle securing deposit to be paid. The amount will normally be £300. A larger deposit may be requested for specialised vehicles or vehicles with modifications. Payment can be made by debit / credit card or bank transfer. The securing deposit is returned to you after you have completed your order by taking delivery of your new vehicle.

We may charge you a cancellation fee, as set out in out Terms of business, should you cancel an order before delivery is completed. The fee will not normally be more than £300. However, If a vehicle has been ordered and built or modified to your specification and additional costs incurred by the supplying dealer, these costs will be added to the cancellation charge. In the event of an order being cancelled by us, we will not charge you a cancellation fee.